Customer Service Representative applicants have rated the interview process at First Merchants with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at First Merchants overall takes an average of 20 days.
Common stages of the interview process at First Merchants as a Customer Service Representative according to 4 Glassdoor interviews include:
Phone interview: 33%
Drug test: 11%
IQ intelligence test: 11%
Background check: 11%
Other: 11%
One on one interview: 11%
Group panel interview: 11%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at First Merchants
Interview
It was easy and friendly. The hiring manager made me feel welcome but asked a lot of questions I wasn't ready for. I didn't expect of all these questions.
I applied online. The process took 1 week. I interviewed at First Merchants (Northville, MI) in Aug 2020
Interview
30 min Phone interview conducted by the Branch Manager, followed one week later by a second in person interview conducted by the Manager and her Assistant.
They were courteous and professional .
Interview questions [1]
Question 1
Tell me more about yourself ?
Why you want join us ?
What would you do if you have a conflict with a co worker?
Are you comfortable in making phone calls to sell products ?
What would you do if you make a mistake ?
I applied online. The process took 2 weeks. I interviewed at First Merchants (Lafayette, IN) in Apr 2016
Interview
Apply with resume. Phone Interview. In person interview. Once I was hired got a call from HR asking about how it went and hired me. Set up a week long training the next week.
Interview questions [1]
Question 1
Tell me about a time you experienced conflict in the workplace or in school?