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      Stressful and exhausting work - Customer Support Analyst Sportradar Employee Review

      1.0
      Sep 8, 2022
      Customer support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice office Good benefits (401k, animal insurance, health & dental) Working with sports Hybrid work schedule

      Cons

      Unclear responsibilities Poor management Poor training High turnover Expected to be at every other department's beck and call Constantly changing schedule Poor career opportunities and raises Low pay for the amount of work you undertake Doing good work means you undertake more responsibility for no benefit Doing poor work nets you a sternly worded email and possibly a meeting, but no other 'real' consequences. It’s possible to stay here doing sub-par work and causing issues for years while others pick up your slack.

      avatar
      Sportradar Response
      3y
      Hello, We appreciate your sharing this issue with us. At Sportradar, we are committed to making sure that our employees are comfortable with their schedules and workload and we apologize that we missed the mark during your time with us. It would be very helpful to hear more details about your experience so that we can resolve these issues and improve our company. If you have the time, please send us a message at info@sportradar.com with any further input you can provide. Sincerely, Sportradar HR Team

      Explore other reviews about Sportradar

      5.0
      Feb 2, 2026
      Data entry operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very flexible with scheduling. Nice bonus job that you can do after work. Not too difficult and if you’re already watching the game you might as well be getting paid for it. Supervisors and management are great and schedule very well.

      Cons

      Hard to get a lot of hours after the month of November. Guaranteed to work at least part of a Saturday almost every week.

      1
      2.0
      Oct 1, 2025
      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong market footprint and reputation built over decades Exposure to high-profile clients and major sports partnerships Opportunities to take ownership – especially if you can navigate politics and internal inertia

      Cons

      Leadership is deeply entrenched, risk-averse, and out of sync with the current pace of innovation A culture of deference and self-preservation has replaced curiosity, challenge, and accountability Talent drain is accelerating, especially among high performers frustrated by stagnation and lack of vision The pressures of being a public company are clearly impacting long-term thinking and morale

      2
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