I miss FCR - QA Lead TTEC Employee Review

2.0
Feb 7, 2026
Recommend
CEO approval
Business Outlook

Pros

I can't actually think of any pros to working for TTEC after they officially dismantled FCR and changed all the systems/policies over to the TTEC model.

Cons

Complete lack of transparency. Frequently changes expectations wildly without coaching, explanation, or even notification. Inconsistent expectations between teams performing the same position. No pay raises unless you get a promotion. (Promotion differentials are minimal.) Behind the scenes changes of pay structures without notification until your check is lower. For the last year I spent in this position, the entire team was incredibly overworked. There was far more expected of us than could reasonably be accomplished. We also could not take breaks without our workload being distributed to everyone else on the team, making their situation much worse.

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TTEC Response
4mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We take your comments about communication, workload, and compensation seriously — feedback like this helps us identify ways to improve support and transparency for our teams. We wish you all the best in your future endeavors.

Explore other reviews about TTEC

5.0
Dec 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is substantial for the job.

Cons

You have to constantly talk on the phone all day.

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TTEC Response
5mo
Thank you for sharing your feedback and for being part of the TTEC team. We’re glad to hear you appreciate the pay. We also take your comments about phone workload and time-off flexibility seriously — feedback like this helps us continue improving the employee experience. Wishing you continued success in your role.
1.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

daily pay pay is $15 an hour team members are helpful can take off work easy (pto and appointments)

Cons

Will lay off employees the same day without notice If you have a question for Q and A about your score, you cannot speak with them, and when asked why, you get the answer of "because you just cant". When asked about the score, they tell you "we dont know why that was your score, maybe ask someone in TEAMS to see if they have an answer." team sups even got laid off without any warning. There is NO pay raise unless you move up to a trainer, They will change your schedule without you knowing until you log in the next day. You will get harassed about how no one changed your schedule and your working off the clock. Then an hour later you will be asked why aren't you working. It will take up to 3 days (after sending proof ASAP that your schedule was changed without your knowledge) for anyone to even try to figure out what is going on with your scheduale.

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TTEC Response
2mo
Thank you for sharing your feedback and for your time with us. We’re glad to hear you’ve had positive experiences with pay, team support, and time-off flexibility. We also take your concerns regarding communication, scheduling processes, performance support, and workforce changes very seriously, as these are important areas of the employee experience. If you would like to share additional feedback or report a concern, you may also use our confidential reporting line here: https://ttecwehearyou.integrityline.com/. We appreciate your feedback and wish you all the best in your future endeavors.
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