Pegasystems reviews

3.8

71% would recommend to a friend

(2,345 total reviews)
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Alan Trefler

83% approve of CEO

72% positive business outlook

Pegasystems has an employee rating of 3.8 out of 5 stars, based on 2,345 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pegasystems employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jul 9, 2019
Recommend
CEO approval
Business Outlook

Pros

You wanted to be _James Bond_ but failed the CIA or NSA exams? No worry, Pega is the best place to work as a Secret Agent. LIKE 007, YOU LIKE TO LIVE DANGEROUSLY? ✅ Great. As a Solution Consult, you will be able to live on the edge. You will enjoy waking up a couple of hours before a client meeting and find out that something in your demo no longer works and you will have no way to escape. LIKE 007, YOU LIKE WORKING WITH DANGEROUS WEAPONS? ✅ Great. Just in time for your mission, you fixed a dangerous bug by rebooting the Pega server. Now you are excited because thanks to "Pega First Use Assembly aka FUA" (google it), the demo will be so sluggish after the restart that you will be able to use the same licensed-to-kill-deals cards, "don't pay attention to the slowness, it's due to our internal cloud" or "the server is far away" or "our customer-facing cloud is more robust" LIKE 007, YOU LIKE WORKING WITH OTHER SECRET AGENTS? ✅ Great. The CEO does not behave like a real CEO. He must be a double secret agent. You will need to follow a very intense training to be able to answer questions from the CEO. Make sure you wear your bulletproof vest. The questions will stun you. Like in your spy training, visualize the scene and the enemy. You are demoing Pega CRM to a client with C-level and VP-level people and Alan (Pega CEO) asks you (it is an order by the way) "show them the clipboard (Pega's tool to show what's in memory). You're a secret agent remember, so act as if the question was relevant for the customer you are trying to sell to. LIKE 007, YOU LIKE WORKING ALONE? ✅ Great. You won't have to talk with Account Executives too much. Some account executives don't invite you to meetings. Then, on their way back, they call you "Hi, I told the client that we can do 100% of "buzzword". Can you confirm that's true?" Remember that you're a spy, don't ask what he or she means by "Pega can do 100% of "buzzword", just say "yes". That's what your commander/manager wants from you. LIKE 007, YOU LIKE KILLING DEALS? ✅ Great. You will be working with account executives who make up features during a customer meeting and you will enjoy figuring out how to explain to clients how Pega A.I. can read people's mind. Don't worry about your credibility, the opportunity will be eliminated. LIKE 007, YOU DON'T NEED BACKUP? ✅ You can kill 100 people with a gun with 6 bullets? Great, you are ready to be the next agent "Triple O"! Pretty soon you will be able to test your heart's capacity. AE #1 has dropped a massive RFP on your lap while your left hand is creating the slides for AE #2 and your right hand is debugging a PoC for AE #3 because the new SC (a year into the job) is yet to be productive with the secret weapon Pega. In any other weak spy agency, your handler would back you up. But not at Pega, agent "Triple O", in the Pega army, you'll have ample opportunities to die a hero. LIKE 007, YOU LIKE WORKING WITH SECRET LANGUAGES? ✅ Great. You will love that the Pega weapon documentation is written in a special language. We make it seem it's English but it's a brilliant trick. We make it arcane to prevent people from learning the weapon too quickly and from selling too much. Before you join the Pega army, make sure to review the secret documentation to validate if you are smart enough to be the next SC (agent "Triple O" ) LIKE 007,, YOU HAVE NO PARTNER AND CHILDREN? ✅ Great. This is the place for you. The Pega Product Team depends on you the "Triple O" (SC) to find and kill bugs. You will enjoy spending your evenings and weekends building and debugging your demos. P.S.: Don't try to find bugs in the demos presented at PegaWorld, they are decoys. They don't really exist (the demos not the bug :-). LIKE 007, YOU LIKE CLASS AND DON'T SWEAR? ✅ The CEO thinks is smarter than everybody and he likes to insult customers who are moving away from the Pega platform. No problem. You will have ample opportunities to differentiate yourself and show how you can take care of hostile customers.

Cons

LIKE 007, YOU LIKE WORKING WITH WOMEN? ❌ Too bad agent "Triple O"! The Pega army has very few women. Some of the ones who work in the field are great but those who work in the office are not real women. They are robotic clones of Alan the CEO. They act as carelessly and aggressively as him. LIKE 007, YOU FEAR DOUBLE-AGENTS? ❌ Be cautious agent "Triple O", there is a fifth column! Shh! They're listening. Between you and I, the code name is "HR". They act under the disguise of supporting talents but they don't actually have your best interest at heart and cannot be trusted. LIKE 007, YOU LIKE WORKING WITH SECRET WEAPON? ❌ The Pega weapon (platform) and all its accessories are so secret that there is no book about it. You will go through Pega Bootcamp and you will come out a warrior. But, only in the proprietary Pega weapon. If you dare to leave Pega, you will find yourself a weak soldier as your Pega knowledge will be useless.

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Pegasystems Response
6y
Thank you for taking the time to leave this review. I am sorry to hear you have had a bad experience at Pega. We would like to discuss this with you in more detail. Please reach out to me. -Hazel, Senior Talent Advisory Business Leader
2.0
May 24, 2022

Never so happy to be moving on

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of fond memories and solid people over the years. Unfortunately, many people have left in the last few years and those that remain are either either very rigid in their ways or completely incompetent and unqualified (many new hires).

Cons

Tech is unnecessarily complex and cumbersome. The BPM tools are commoditized and the AI tools are severely limited. Clients have caught on to this and many are leaving Pega behind for more flexible solutions. Pega's "no code" paradigm is complete nonsense. All but the most simplest of tasks require dozens of mouse clicks or custom Activities. Turnover is a big problem. There was a huge turnover right before COVID in 2019, then people stayed for the most part during 2020. We've seen a huge rush for the exits in the last 18 months. Many people are fed up with the pay structure, incompetent management, and product deficiencies. Major problems with the software and codebase have existed for YEARS and are never fixed. You spend more time learning all of the landmines to avoid, rather than building constructive solutions. If you're in sales or consulting, make sure you have a solid account list before joining. Unless you have major whale accounts in any of the key verticals, you are never going to make a fraction of your quota and are wasting your life here. The recent Appian debacle is a complete embarrassment and is hypocritical on so many levels. Agree with a few other recent posts – CEO should really move on. They tried with Hayden (absolute disaster). At some point, you have to wonder when he will throw in the towel and position Pega as an acquisition target, particularly now that the stock is in the toilet.

1.0
Dec 10, 2021
Recommend
CEO approval
Business Outlook

Pros

Competitive pay- they know that they pay towards the top and it is their goal to do so. If you a part of a successful enterprise account- there is large amounts of money to be paid but otherwise I've heard its nearly impossible to hit quota consistently. They offer an MBO which allows you to achieve commission related to onboarding activities. There are some incredibly intelligent people that work here.

Cons

The Irony of this post is that I had contributed a very positive review of the interview process after accepting the role but before starting the position. This is a good indication of the experience overall as I was heavily oversold during the interview process and promised multiple things that couldn't have been farther from the truth. Multiple people who I was onboarded with felt that they were bait and switched into coming here and some have already left along with myself- only making it 6-8 months. Unfortunately that said recruiter left the company about a month after my start date. In hindsight, the 9-12 touch interview process should have also been a red flag. To start- the training program was a joke. It feels great at first and then you quickly realize it falls flat and doesn't prepare you for the role whatsoever. The majority of the 4 weeks is focused on "Center Out" and is incredibly technical and forces to you regurgitate their corporate jargon. I was told my my manager after onboarding to forget everything that I had learned. One of the trainers was unresponsive whenever I emailed him asking for support or would email weeks later essentially ignoring the initial question. This lack of communication was a theme throughout the organization or at least the people I interacted with. The culture was the worst that I have ever experienced and gravely impacted my mental health. While it is clear they are making an effort to bring more females in the company, make no mistake- this feels like an old boys club. The environment was stale, no one interacted with one another and there is NO FUN to be had here. There's a solid handful of people who have been at the company for a long time and have a lot of Clout based on performance who are now in leadership positions. These people have no business being in leadership- the leadership here was the worst of any company I have experienced. There was a huge lack of professionalism not only in leadership but within the other business units that I interacted with. The product has fantastic capabilities but the messaging and branding is terrible- they are trying to do much and are the classic "we can do everything" It makes it incredibly difficult to sell and its easy to lose credibility especially when competing with a company like salesforce. If you are not someone with some level of deep technical interest (even though they claim you don't need to be) best to stay away. The money is not worth it here- especially in this job market.

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Pegasystems Response
4y
Thank you for sharing a review of your time at Pega. I understand that your experience didn’t meet the expectations, especially around the training programs in place. A strong, inclusive culture along with clear communication is of utmost importance to us and we take any concerns seriously. I will share your inputs with our leadership team so we can continue improving our overall employee experience. - Hazel, Vice President, Global Talent Advisory
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