Worst experience ever - Face to Face Interpreter thebigword Employee Review

1.0
Dec 18, 2025
Recommend
CEO approval
Business Outlook

Pros

I got to interpret in Ministry of Justice context

Cons

The MoJ paid millions for the interpreting services contract. The money was pocketed by MoJ. Their app looked and worked as if created by a teenager who has just learned coding, the invoicing was subpar and the staff were overworked and rude. Interpreters were paid ridiculously low fees, no travel time, abysmal travel costs. If you booked a 3 hour assignment and the defendant was no show or the case was dismissed or dealt with in 5 mins you would only get paid for one hour. You could end up travelling for one hour or more to go to a court, then back, and make £25. After deducting the travel you were out of pocket. This experience caused me to completely give up the profession after studying and passing exams to get the diploma in level 6 interpreting. Many interpreters did the same. When I left the profession most interpreters in courts were unqualified because no good interpreter was interested in being exploited by TBW.

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thebigword Response
5mo
Hi there, We're saddened to hear that your experience didn't align with our usual top-notch standards or the 'thebigword lifestyle' we're all about. We're all ears when it comes to improvement, and your insights are key to help us level up! Could you please share more about your experience? We're eager to learn and make things right where we might've missed the mark on your expectations. At thebigword, our team and community's feedback matter immensely, and your input is invaluable. Feel free to drop us a line at hrenquiries@thebigword.com to dive deeper into your thoughts. Thank you for being part of our mission to Eradicate the final barrier of global communication! Your contributions have been essential, and we're here, listening and learning from every experience. Wishing you all the best in your future endeavours, thebigword.

Explore other reviews about thebigword

5.0
Feb 12, 2025
Recommend
CEO approval
Business Outlook

Pros

They are friendly and helpful

Cons

Didnt hire people out of the States

1
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thebigword Response
1y
Hi There, Thanks for sharing your amazing experience with us! 🎉 We're thrilled to hear that you found your time here rewarding. Your positivity brightens our day! If you ever want to reconnect, we're here whenever you need us! Thank you for being part of our mission to Eradicate the final barrier of global communication! Your contributions have been essential and we're here, listening and learning from every experience. Wishing you all the best in your future endeavours, thebigword.
1.0
May 21, 2025
Recommend
CEO approval
Business Outlook

Pros

None, this is a horrible company.

Cons

They don’t pay to their interpreters, they are cheaters, they say that they will pay a job done in 2 months, but they don’t pay, their portal is a mess to submit the invoices and they don’t help you to submit them either. DO NOT WORK FOR THEM (you do the job and they get pay, you don’t).

1
avatar
thebigword Response
1y
Hi there, We're saddened to hear that your experience didn't align with our usual top-notch standards or the 'thebigword lifestyle' we're all about. We're all ears when it comes to improvement, and your insights are key to help us level up! Could you please share more about your experience? We're eager to learn and make things right where we might've missed the mark on your expectations. At thebigword, our team and community's feedback matter immensely, and your input is invaluable. Feel free to drop us a line at hrenquiries@thebigword.com to dive deeper into your thoughts. Thank you for being part of our mission to Eradicate the final barrier of global communication! Your contributions have been essential, and we're here, listening and learning from every experience. Wishing you all the best in your future endeavours, thebigword.
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